Atrocious Service

1. I placed this order yesterday 25th July 2018; 2. I paid – immediate – payment, and the bank sent proof of payment to ********** 3. Your “wonderful” staff want to tell me that the payment has not been done yet …. Do you not have an accounts department that checks incoming payments, and when I ask to speak to the accounts, “oh, she is not at her table”. 4. I did an immediate payment so this could be delivered today. How am I supposed to feel now? The service is atrocious!