Arrogant Behavior

Very dissapointed in the terrible service I've received twice now. First incident: I sent multiple mails advising that a personalised gift had incorrect spelling---to date, no response at all. And how is there no proper QA of outgoing items? Second incident: I took a chance and got another personalised gift with chocolates.. the book was covered, the chocolates not. When I queried, I was asked to send a photo to prove the entire gift wasn"t wrapped. How is a half-wrapped GIFT delivered to someone and why would I go to the trouble of lying about something like this? I find this behaviour extremely arrogant and will no longer support this company. And will definitely share my experience with others. Very disappointing. Netflorist is not cheap and this service to customers is unacceptable.