Appauling service coupled with LOADS of lies

Netflorist needs to stop misleading us by claiming that they deliver any where. If they don't service a certain area then the area must be removed from their drop down list period! I ordered a Hat Box of Nestle Chocolates for a friend's daughter who was involved in a serious car accident as a 'cheer her up' little something. The order was done online on the 13th of August 2015 for delivery on the 14th of August 2015. Later on the 14th when I spoke to the friend she informed me that her duaghter was phoned by the courier service and told that they can't find the place and therefore must meet them at another location. The area they live in is Lamontville,Durban, and she was asked to meet the delivery man at Megacity which is in uMlazi and is about 10km away. This is the person with partly broken limbs and still awaits furyther operation! WoW! I phoned to complain on Monday 17th of August, spoke to Lindi who advised that there was a misunderstanding the courier service does not deliver in Lamontville on Fridays but will most definately deliver on Tuesday 18th August. Well what was done on Friday to ask the receipient to meet them at Megacity was repeated. Bottom lineNETFLORIST SUCKS!