Appalling, Very Upsetting and Dissapointing Service

<p>"SA's leading same day delivery service" - never has there been a slogan more false than with Netflorist!! I ordered flowers, balloons and macarons for my sisters 35th birthday as I am far away from her and wanted more than anything to make her day special.</p> <p>Netflorist went out of their way to ruin this! The flowers were delivered a full day after her birthday, the balloons 1hr after the flowers, and the macarons 2hrs after the balloons... yes 3 seperate deliveries and to top it all the macarons were simply left on her doorstep (as she was out) and completely smashed into pieces. So she recieved a crushed box of mess., instead of beautiful delights.</p> <p>When confronting customer service I was met with disregard and zero apology. I made countless calls to them, only to spend over R400 airtime waiting on hold every time for a minimum of 15minutes. </p> <p>I still am yet to receive an apology - after 2 days of calling and dealing with managers I get told that all they can do is send another box of macarons - I'm not sure how another box of macarons (redundant compensation) makes up for my sister receiving her gift a day after her birthday, crushed products and appalling service.</p> <p>The moral of the story DO NOT ever order from Netflorist!!!!!!!!!!!!!! Rather use smaller boutiques who care about their customers and care about the impression they leave as a result of their service. </p> <p>Amazing how a company that is ultimately a customer service company offering you convenience did anything but that! </p> <p> </p> <p>STAY AWAY from NETFLORIST!</p>