Appalling service received from Netflorist

I would like to lay a formal complaint regarding NETFLORIST services. Surely in the case of big events, like Valentines Day, I would consider it sound business practice for the company to better anticipate, better plan and better allocate resources to meet demand.

Unfortunately, this hasn’t been the case and my experience with Net Florist has consequently been disgustingly poor. I didn't receive the goods ordered online, and to add insult, the call Centre agents that took my call were all blatant *****, taking me from pillar to post with false information every time I enquired about the status of my delivery. I found this absolutely unprofessional.

Some contexts, I placed an order on NETFLORIST website in advance and nowhere were turnaround times communicated, a day after I was informed that my order will be arriving latest at 8pm because the delivery van had broken down. This would mean arriving way after the occasion. (No communication regarding this)

Now this defeats the point and purpose and dilutes the relevance of the gift bought because it would mean arriving after the fact which doesn’t make sense at all.

I would like to categorically place on record that I am completely dissatisfied with the services from NETFLORIST.