Appalling Service on Mother's Day

I bought my mother a bouquet of tulips for Mother's day. Unfortunately she was not at home when the delivery arrived and she told the delivery guys to leave the gift with her neighbours. But instead of leaving the flowers with the neighbours, they left her flowers on the road!! Furthermore, it was noted that my mother signed for the flowers, which is utter nonsense as I can confirm she was at a family gathering. This is appalling service from NetFlorist. I am extremely disappointed with how my mother's day order was handled. Based on this issue, I do not think I will be supporting this business going forward.