Appalling service from NetFlorist - Will not be using again

I was completely disappointed with the service received from NetFlorist after trying to communicating an issue with my latest bunch of flowers ordered for delivery. As a business, we love to make our clients feel extra special on any occasions which are important to them (and therefore us) and I have been using Netflorist for many years now to do so. This experience, however, has led to me to not use Netflorist again. The issue: This order was a personal request for a loved one, so the bouquet was seen in person. When the bouquet arrived it was much smaller than what was depicted on the website and cost R700. When contacting NetFlorist to make them aware of the much smaller bouquet received, the response was that they had incorrectly placed the order of the images on the website so the large image was correlated with the "small" bouquet and then followed up to say "You should've known that the large bouquet would cost way more than R700!". We are not professional florists and would certainly not know the cost of what a bouquet should cost. No apology was said and nothing further was done. The person on the phone was completely disrespectful and did not take any accountability for the mishap. It's safe to say that we will no longer be using them for our future orders.