Appalling service from Netflorist, Twice!

On the 26th of February Last year I had placed an order for flowers to be delivered to my best friend for her birthday which was on the 28th of February. On the 28th of February, the flowers were not delivered. This year, I placed an order on the 25th of February to again be delivered to my friend on the 28th of January (I thought I would give them an extra day to try and get it right). Today, on the 28th of January, my order was not delivered YET AGAIN! This is absolutely unacceptable! How can Netflorist take money from people for a service that they do not even do at all, let alone do well.

Last year I was promised some form of compensation when I called to complain and nothing happened. This year I was promised compensation for the mess again.. but I wont hold my breath!