Appalling service from Netflorist

Refund requested in 25 June. 7-10 working days to reflect in my account. It is 3 weeks later and still no refund. Customer service non existent. Consultant obviously noted banking details incorrectly and I had to provide the correct details on 30 June. Received a ref no. stating refund was processed. Obviously hadn't been as the feedback received on 13 July, was banking details were incorrect and will be processed and funds reflecting in my account by 14 July. I will not be using Netflorist again. Appalling service actually