Appalling service from Netflorist

I ordered a flower delivery to the value of R 489, 85 on the 14th Oct, to be delivered the next day.I discovered that what was delivered was not worth the cost of the items.I called and sent an email and the person agreed that this was not acceptable.I was promised a re-delivery the next day,only to discover that this was not done,I brought this to Netflorist's attention and was told that the supplier did inform them and they are not sure why I wasn't informed of this,delivery to take place with fresh flowers on Mon.Called again now to be told that the suppler is away in JHB and did ask Norman(again) to send it tomorrow and he agreed and didn't check this with me again.I have lost all faith and trust with Netflorist - the service delivery is awful and the people skills are not of the standard of their costs.I was promised a call 1st thing today & was now told that Cindy was busy & forgot therefore she didn't revert.No managers on duty now,Mauneen will call me tomorrow, delivery to take place (again) tomorrow!A delivery placed on wed is yet to take place the following week Tues but my money was taken off my card.<br>