Appalling service from Netflorist

<p>Today I tried to buy flowers for my relatives birthday and wanted to add an extra of a happy birthday balloon but only the mothers day balloon was available to purchase as an extra, for ALL categories (i.e. birthdays for him, birthdays for her). I called Netflorist and spoke to Taurean Louw who could not provide me with an explanation of why I’m unable to get a birthday balloon for birthday flowers and can only buy a mothers day balloon. Basically, the entire theme of the netflorist site this week until Tuesday is mothers day. This is nothing more than foolish because birthdays occur regardless of other events in the year and birthday options shouldn’t be substituted by event options but rather all made available. Taurean was extremely unhelpful and when I asked him if I could speak to a supervisor, he told me they were all in a meeting, how horrifying for a customer service experience! I’m extremely displeased with netflorist at this point and have no intention of making a purchase with them again. I currently have a voucher for R853 from a cancelled order and I want that refunded to my credit card so I don’t have to experience such unreasonable incompetence from customer service and the online system again.</p>