Appalling service from Net florist

Flowers order for my Mum on the 12th of Feb for delivery on the 15th of Feb has not arrived . After numerous chats with the service provider and numerous promises of delivery , at 5.17pm on the 16th still nothing has arrived. I was not informed that firstly there was a delay due to the flowers not been available, nor was i informed that they in fact were not delivered as per the delivery email that was sent . A follow up was done and as before delivery was promised for later today. To date an excited mum is now had to stay at home waiting for a delivery with no eta which is possibly not going to arrive. A gift that was meant to be a surprise, bring joy and excitement for the recipient has brought nothing but inconvenience and broken promises . This failure to deliver is unacceptable as the gift was paid in full and scheduled days in advance. . There has been no recourse or any form of compensation offered by Net florist for the inconvenience caused due to their lack of delivery or informing the client of the delays.