APPALLING SERVICE

I have just spent an entire day trying to deliver flowers to a loved one for an anniversary, which will now be delivered a day late and obviously pointless. I contacted NETFLORIST at 11:10am to place a same day delivery, which is in the cut-off-time time, only to come to the end of the process to pay and the call gets dropped. I call back and its now 11:45am only to speak to a lady named Joy who advises me that the previous gentleman that I spoke to was busy on a call I explained that I just need to make payment for the delivery and she then advises me that their systems are down so they cant do it over the phone but if I go online and place the order, she will call me back and ensure that the delivery is done today. I followed instructions and waited. I called back twice trying to get ahold of Joy but she was unavailable both times and I was told that she will definitely contact me shortly, it was now 3:15pm and no delivery made yet. I called back to speak to a manager (Palesa) to whom I explained the story again and she told me that she would investigate and get back to me with feedback, needless to say I am still waiting for that call and delivery to be made...