Appalling Service

<p>I decided to purchase a personalized (absolutely awesome husband) mug with my name printed on it with chocolates and requested to have it delivered at my husband's work. The mug was delivered the following day with the name Kelly on it:( and the chocolate was melted. Immediately after delivery I called NetFlorist and complained about the mug & chocolates. I was promised that it would be replaced and delivered the next day. The following day I called to confirm the reference number, I was then advised that the gift will only be delivered the Friday, I was offered "apology chocolates" & a partial refund for the inconvenience. My husband's mug was delivered with the correct personalized message but the melted chocolate was not replaced. I then called Netflorist again and I was advised that the chocolates would be replaced today. My husband is booked off sick for the next few days, I emailed Dalisizwe and cc Lindon before 7am to have the delivery address changed to our home address, I phoned NetFlorist at 10am after I missed the call. Both Dali & Lindon assured me that the delivery address was changed, at 16.50 I received an email advising me that the gift was delivered to my husband's work address. Netflorist turned a small gesture into a huge inconvenience. This is the 1st and probably last time I purchase anything from them.</p>