Appalling Service

I placed an order on 18.12.2017 for a bottle of champagne and a box of chocolates in a silver gift box. I received the delivery on 21.12.2017, however the items came packaged in a brown cardboard box. I immediately called the customer care line as this was a gift for a colleague departing on the same day and the gift was now incomplete. I spoke to a Bronwyn who then informed me that the box will be delivered on 22.12.2017. She then proceeded to arrange an extra box of chocolates and a R200 refund for their mistake. I received no box on the 22 as well as no feedback. I was then contacted on 23 to inform me that the silver boxes are sold out, and that it needs to be couriered from Joburg as I am in CT. The (red) box was eventually delivered on 27.12.2017, with the 'apology' box of chocolates. I still have not received the R200 as promised! I called the customer care line AGAIN on 08.01.2018 and spoke to a Leeroy, who then left me on hold for 15 minutes only to not be able to provide me with any relevant feedback...just the generic ''our accounts department will get back to you''... Well its been another 2 days and NO ONE has bothered to get back to me. This is absolutely disgusting service from Netflorist!! I will never make use of this service provider again as this is how they treat clients. I should not be the one calling all the time, trying to get my money back for THEIR mistake!