Appalling service

With mothers day coming up I tried to place an order online for my mother in law. She lives in an outlying area and the search picked it up. After being unsuccessful to get the order through I emailed the customer care. They said it's no problem and that they can deliver to her area and that I should try again to order , which I did and paid. This morning I called the call centre to get a confirmation of the order. This is now the second person I spoke to. She said they received payment and order is going out today. After 2 people assuring the order would be there today I felt relief. Then just after 12 today I received an email to say they can't deliver flowers anymore but would a hamper be ok. I said fine just make sure it's delivered today. Then next email came back to say no actually sorry we can't deliver at all. This is such bad service from netflorist! Leave everything to the last minute, now my mother in law will get nothing. I am highly upset with this whole situation. This is not the first time I have had service like this! Last year they did not deliver my mom's mothers day flowers at all. I will not be using your service ever again!! The least they could have done is offer me something back for the inconvenience but nothing....