Appalling Service

Absolutely disgusting service! I placed an order (order number ***) for a personalised whiskey bottle for an 80th which cost me R1319.90. It got delivered on the 12th of May. Upon opening the package, the sticker of the name was stuck on skew and looked tacky and the card with the birthday message was printed upside down. I phoned in to tell them I am not happy with what I received as the images on their website looked very different to what was delivered. Nokulunga asked me to send through an email of pictures of proof so that they could investigate further. I then heard nothing back. I then dealt with a lady called Taryn who said they will sort out the problem. She asked me to send an email of where exactly I would like the sticker placed on the bottle, as they could not just send through a new card and sticker that I could stick on myself. After doing so, I was promised that they would swap the original whiskey bottle with a new one of where I wanted the sticker along with a new card. This swap took place on the 19th May, a whole week after trying to rectify the issue. Unfortunately I was not home to do the swap, but Netflorist took back the whiskey bottle and only dropped off the sticker with the name on and the card. There was no whiskey bottle in site! I then phoned in again at 8am on the Saturday (20th May - the day in which the 80th was taking place) and they promised to sort it out and phone me back with a solution by 8:30am. I heard nothing back. I phoned them again and spoke to a gentlemen by the name of Lebogang and asked for an immediate refund for being messed around so much. Based off my dealings with Netflorist, I was not hopeful that they were going to get it right by 12am when they close if they could not even get it right in the space of a week. He sent me an email stating that the refund will reflect in my account in 1-3 days. It has now been 5 days, and nothing. I phoned this morning (25th May) to ask what was happening, and the lady I spoke to said there has been no request for a refund on their side. I am disgusted by the level of service from Netflorist. They cannot seem to get anything right. I will NEVER use them again.