Appalling service

i placed an order with netflorist on the 14th december for delivery 15th december which was suppose to be a surprize for my instructor. it is now the 22 december, my flowers is still not delivered. in the interim the business has already closed for the holidays. i logged a complain and i was promise delivery a week ago. its no longer a surprize as the recipient had to be contacted for an alternate address. the flowers has still not been delivered. appauling customer service.....netflorist please explain what went wrong....this is unacceptable.