Appalling Service

I am not happy with the service that Net florist has give us and the way Nazeer Davids spoke to us. How can you be a supervisor and not be able to acknowledge that the company is at fault. An order was made on Wednesday, as per deliver hours it is 08:00 a17:00. Driver arrived at 17:20. Most companies close at 17:00. Thursday there was no phone call or deliver . Called again on Friday and order still late. The question to Nazeer David’s was that what happened on Thursday, he just told us the driver went out for deliver again. But we told him no call was made that the driver did not arrive. He kept on brushing us off and started raising his voice, not caring that we not happy. The gift does not service the purpose anymore and we have to be happy. So we need to understand that the gift has been out from Wednesday till Friday 16:22. Is this how NetFlorist operates . I know they don’t care, but I just needed to vent as well.