APPALLING CUSTOMER SERVICE FROM NETFLORIST ONCE AGAIN!!!!!

Netflorist has to be one of the most pathetic sites to order from. I was on holiday overseas and wanted to send my mother and grandmother some flowers on Mohter's Day. Knowing that I had already had terrible experiences with Netflorist in the past I budged and decided to use them out of pure convenience, what a terrible mistake! I placed an order on Friday 10th May to be delivered on Mother's Day the 12th May, the total order was worth R2463.

On Mother's Day I informed both my mother and grandmother that they will be expecting a delivery from Netflorist. Low and behold no deliveries came for both of them. On the 13th May I received emails for both orders stating that they had been delivered, but still my mom and gran did not receive a thing.

I had to call the call center to ask for a refund, however they still have to confirm with their hub what actually went wrong instead of refunding me and for all the inconvenience caused.

I will certainly not be using their services again, their customer services is appalling I had instances previously where one part of the gift was delivered however they forgot to include the champagne or chocolates.

Poor customer service and overpriced items, rather order flowers from Woolworths, where you are guaranteed quality and customer service!!!