APPALLING CUSTOMER SERVICE

My lovely boyfriend ordered early in the morning around 9. I received a message to confirm my address. All was in order. I only received my order after 7PM at a different address tht needed to be arranged. they delivered the wrong cake! he logged a complaint and they responded to say the flavor he had ordered was out of stock and they now had stock. he did not respond. 2 days later, a "delivery" was made to me. The correct cake flavor. but now they claim we requested an exchange of the cakes. noone requested an exchange!! what ********** service.