Appalled and Disappointed!!!

I am honestly so frustrated with the service I have received from Netflorist. I placed on order on Wednesday the 5th of May for Mothers day on the 9th. It said it would be delivered on Friday the 7th. When I was placing the order for a personalized wine bottle I was confused as there was no place to upload pictures or any option to actually personalize it. I then phoned Netflorist to enquire and a consultant told me I can't personalize it, it comes with those images and words. I accepted this and placed the order. Then I was sent an email on the 7th saying they cannot deliver my order. My mom had already received an SMS saying she should expect a surprise. I was then sent an email on the 8th asking me to send photos and a message to personalize the item. I am furious because I specifically called to ask how to do this and was told I couldn't! I sent an expressive email to Netflorist stating how disappointed I was and I received "sorry for the inconvenience" as a response. Shocking! It is now the 13th of May and it has still not been delivered! So much for sending a Mothers day gift! I am extremely disappointed not only in the service delivery but the response of customer care too.