Appaling service from Netflorist call center and delivery service as a whole

I placed an order on the 6th Feb for delivery today the 14th Feb, after 4 hours of trying to get hold of someone from the call center i finally get a hold of a guy to keeps me on the line for 15 minutes to try and establish where my parcel is. he then proceeds to tell me everything i can see on the track . i then inquire as to whether he would be able to contact a driver as the person receiving the delivery would be leaving for the day in an hour. he goes on to tell me that the driver does one stop at a time and can only see his next stop after the previous one was completed (which i think is a terrible system) but then agrees to speak to his team leader and leaves me on hold 21 minutes later i cut the call as he still had me on hold and i have no answers as well as the time having already passed for the delivery. if the delivery couldn't take place i would of understood but early warning and good reasoning would of been appreciated Sadly this is not my first bad experience with Netflorist The service provided by you is appalling