Another Special Day Spoilt

on the 28th of April i have booked and placed delivery for flowers to be sent to the Natal Newcastle area which was for the 2 May 2015.on the special day nothing was received or any information given to me about whats happening regarding the delivery , it the 4 May 2015 at 2:30pm and still no delivery or any follow ups from them, <br> I had to do their work and follow up and track the order , the reason why it was not dispatched was due to Fax not been received at the Newcastle florist , to alert them about my order , this is so poorly controlled is there administration to validate a Fax was received instead of a Fax machine Ok, are there no systems to alert a order is pending for to long or was everyone to excited for the long weekend , i recommend the thought practice should be kept out of business , very disappointed, i hope Netflorist can align service delivery more professional, alert me an advise we cannot process this, but do not take my sale and not deliver , i would of made alternate ways , <br> <br> Order number : <br> ***