Another flop of a delivery

Ordered a birthday gift on the 5th June and the selected item was set to be delivered the same day .i got a WhatsApp text from them at 07:12 the next day to state that they couldn’t deliver and that they will put the delivery as priority .24 hours passed ,no communication nothing ,since morning the order was “out for delivery”. Until I had to call and I was told its out for delivery.i requested to cancel since the birthday is long overdue and it was pointless to send late . I was told that I will be charged 15% handling fee and delivery fee . I’m the one inconvenienced. Very unprofessional 😫😫😫😫going to stores is better than trusting this people .