annoyed by service

On the 20th I placed an order for a personalised bat man cap, when you place the order their is no section for you the add the letter you want on the cap. I received a call from Lebohang @ 15h19 regarding the letter, I also asked her if I can have the letter in blue and she advised the letter will be the same colour as per the web, I said its fine place the pink N....Today my order is delayed because of a mistake you guys made? I received an email in my mailbox last night @ 7 by that time I was at home already I responded to the email out of curtsy- now my order has been delayed and you have the nerve to blame me for a mistake that happened @ your production office. this is not the 1st time this is happening this will be my last order placed with Netflorist I need my order delivered today