Anniversay decelbrations

<p> </p> <p>Order number: ********** 20</p> <p>I ordered an anniversary package surprise to be delivered to my wife at her work on the 9th January. I made the order and paid online.</p> <p>I tried following the parcel tracking, but it didn't make sense. At 2pm I phoned the call centre. The guy helping me checked the system only to find that the distributor or packager had left a note for sales or whoever, that they no longer stock the product/package. Even though it was on the website and I had paid for it.</p> <p> </p> <p>The guy said he would call me back after he has found out what needs to be done. I did get a call from a number but when I answered I couldn't hear anything on the other side, so I eventually put down hoping they would call back immediately. I never got a call back.</p> <p>So at 3:30pm odd I phoned the call centre again. A lady answered and I told her the story. She said she would find out and I would get a call back.</p> <p>It is now after 7pm and I still haven't received a call, my wife still hasn't received her surprise package (despite paying for it!) and my anniversary day is over!</p> <p> </p> <p>This is really **** service from NetFlorist who guarantee same day delivery. If this is not resolved by tomorrow, I will take it further.</p> <p> </p> <p> </p>