Anniversary ruined

I am extremely dissatisfied with my recent NetFlorist delivery. The order, intended for our anniversary, was sent to my wife’s workplace and only arrived at around 9:30 PM. My wife had to wait for hours, and the delivery was ultimately received by the employer’s father instead of her. This caused a great deal of inconvenience and meant we will now need to arrange another delivery for the next day.

Additionally, there was no prior communication about the delay, and we were only informed when the delivery finally came. This lack of communication and the late delivery significantly impacted our anniversary celebration. We are requesting some form of empathy or compensation from NetFlorist, as the experience was not acceptable. This situation has left us disappointed, and we hope that NetFlorist will take the necessary steps to improve their service in the future