An embarrassment

I ordered flowers, lindt chocolates and a balloon all separate items for one delivery with a successful Full payment. I was told the delivery already went out that the lindt chocolates are out of stock, I was told that the refund will be payable to me directly into my account but no confirmation can be sent to me. The flowers was delivered but not the balloon. I called many times spoke to the same person who told me by 8pm the balloon will be delivered as they are separate Departments, yet this isn't told when paying for the delivery fee. What's the point of choosing a few items for delivery when either non is in stock or delivered. Netflorist is an embarrassment for any occasion. It was a special occasion and I made the mistake of choosing netflorist. They email you instead of calling you when an item is not in stock. They lie to you and tell you the next item is delivered separately without it being delivered at all. I paid the full amount without any email stating I will get my full refund. I used over R100 airtime calling and chasing them for my items that I paid for. Very poor customer service but quick to take my money. An embarrassment I must say. I will never use netflorist again. I expect my refund for the Balloon and the chocolates.