Amazing help from Olivia

For the first time ever, my order went belly side up for my mom's birthday and there was no record of my delivery! I am overseas and not able to personally deliver her a gift and went into state of panic as there was no records of my order! Olivia was so friendly, helpful, and understanding, she made sure that all was sorted, and the parcels were delivered and everything was sorted out! Thank you for the wonderful service today, you guys are lucky to have her on hand :)