AMATEUR FLORAL ARRANGEMENT!

I ordered a pink flower basket to be delivered on the 2nd Dec. this was delivered as promised but the quality of the arrangement! absolutely disgusting! not anything, not even a smidge of what is promised! the basket was ugly, the arrangement was for sure done by an amateur! the flowers was nowhere near what was advertised and I absolutely dont believe that the flowers ordered are not available this time of year! I had sent an email of complaint on the 3rd Dec with a photo of the offensive arrangement and the one advertised. was promised by an automated response/email that an agent will call me within 9hours, I am still waiting! I called Netflorist now, call was answered eventually after waiting a while, then I was asked to hold... I think the lady on the other end had forgotten that I was holding!! I want a replacement or a refund!! if I do not get a favourable response from them, then they've just lost a loyal customer! although, i must admit, doesnt seem like they care in any event!!!!