Always disappointing

I placed an order August 10 for delivery on the 15th August. I didn't receive any confirmation that order was delivered on 15th August. I sent a mail to inquire but still haven't received a response on that. Even when trying to track the order - it takes you to page say something went wrong so you cant even track where your order is. Order was delivered on 15th as the recipient informed me. Netflorist sends an email on 16th August to say it was delivered on 16th morning. The service is always below average.