Always be honest with any client

Our presumption as a family is that some of the employees at Netflorist we spoke to are arrogant, ******** and utterly rude. When a client pays for an item nine days in advance and you inform the client on day of delivery you not going to deliver that is unreasonable. What aggravates us more it took nearly three weeks for the item to be delivered. They had our correct address yet the did not use it.. Thank you the courier RAM for finding us. If the client calls the business every day asking where the item it is and the staff lie about it be delivered tomorrow or emailing screen shots. That is when I became suspicious. How can one trust a business where employees tell lies? We struggled for two days to get this matter beyond the staff at the call centre to a higher level. We are the kind of person that have called businesses to apologize when we in the wrong.. But sorry I can never ever recommend Netflorist to my arch enemy.