After sales service is shocking

<p>A friend was discharged from hospital and i tried to change the address for delivery before the delivery went out. I got a message to call the call centre. Very unhelpful and in fact seemed like i was bothering them. Send another email with no response. No delivery - item must have been dropped at hospital without finding the recipient.</p> <p> </p> <p>I order from here all the time, even for our client gifts and if this is the level of service now, i don't know if one should keep using them.</p> <p> </p> <p>I am also waiting for another delivery for today but have as yet not heard a word and our office closes in 20 minutes. Guess my staff member's birthday is just not important to NetFlorist. </p>