Absolutely unprofessional and lack of customer service

I placed an order on the 1st February for same day delivery. The payment was deducted from my account and the order confirmed for delivery on the 1st. The order was never delivered on the 1st neither had any individual from NetFlorist contacted me to advise that my order would not be delivered. The item was for a birthday and I was unable to spend the day with my father for his birthday so I sent a gift. The purpose of a birthday gift is to have it delivered on the day of the recipient's birthday. I sent an e-mail which has still not been responded to. I sent messages on the live chat to Daisy who was not taking me seriously and advised the order would be delivered today, the 2nd February. I continued to express my dissatisfaction over chat and then Lerato/Tebogo started texting me to apologize that it was not delivered and that someone should have informed me. I then rep**** stating that if I was informed then I could have made an alternate arrangement to have a gift delivered to my dad yesterday. My dissatisfaction is with the lack of customer service and dedication to a frequent NetFlorist customer to communicate an issue and delay and failure of delivery. It is now 10:44am on the 2nd February and my order is still not processed even after I expressed my dissatisfaction.