Absolutely poor service

<p>I ordered a birthday gift for my mom 1 week prior to her birthday to be delivered on her Birthday.<br />The gift consisted of a bright bunch of flowers, a unique box of choclates which had 'happy birthday' written on it and a lovely pink material ribbon which had 'mom' written in white on the ribbon.<br /><br />On the day of her birthday the gift had still not been delivered by 14:30 and the status on the website still showed "being prepared" I became a bit concerned and contacted the call centre to ensure it would still be delivered that day.<br /><br />On calling the call centre they informed me that I would not be able to track the order online as they had to give this specific order to "Rosie" who does order in my mom area. I asked for her contact number so that I could follow up directly.<br /><br />Upon calling "Rosie" I was informed that she never received this order so I had to phone Netflorist again.<br /><br />I called Netflorist again and explained the situation, after putting me on holf for 15minutes I was eventually informed that "Rosie" defintely did receive the order but they are not getting hold of her and that she would contact me a bit later and assured me that the gift would be delivered today.<br /><br />After 45 minutes the consultant from the contact centre called me and informed me that the package is being prepared and would be delivered shortly.<br /><br />Eventually they delivered the gift, but what a dissappointment. - There was no "mom ribbon" I had paid for, just a yellow plastic ribbon and a box of chocolates I could have bought at the store, not a "happy birthday" box like I had paid for. <br /><br />Terribly dissapointed. Could see this was a mess up on their side and they had to fix their error causing the gift to be prepared without any special attention.</p>