Absolutely HORRIBLE service

I am extremely disappointed in Netflorist. Such a big brand and usually the first company thought of when sending a gift / flowers to someone, but an utter let down. I ordered a gift for someone early morning on the 26th of April.... It was the persons Birthday on the 29th of April and thats the delivery date i chose. On the morning of the 29th i tracked my order and it said 'in transit' so i happily went on with my day thinking its gonna get delivered. Today its 5 days later and still no delivery. 8 days after placing the order??!! I had to send numerous facebook messages and emails for them to simply tell me they are looking into it, but never got back to me?! I am so sad that this amazing company with such a beautiful and charming website and service are bow becoming one of my least favorite services. Its ridiculous that they cannot deliver on the delivery date you choose long in advance. I mean, i understand if something on the day happens eg drivers or courier company etc.... But then surely you can notify the client??!! Not just silently ignore it. Disgusting and so disappointed in you Netflorist.