Absolutely Disastrous Experience with NetFlorist – Ruined Valentine’s Day!

I cannot express how disappointed and frustrated I am with NetFlorist. This was my second time using their service, and it will absolutely be my last. I placed an order on Valentine’s Day morning for a bunch of 15 red roses, a balloon, and a teddy bear for my Mom. Their website clearly advertised same-day delivery as stipulated on the cart when I ordered as well as on the payment receipt, and I was assured that the delivery would arrive anytime before 8 PM. Well, guess what? It’s now past 8 PM, and there’s no sign of my order.

To make matters worse, their customer service has been a complete joke. Nobody's been answering any of my calls when I queried an ETA earlier in the day, and when I finally got through, I was given vague excuses and no real solution but to instead wait until 8pm. How can a florist company fail so spectacularly on the one day they should be prepared for?

I paid good money for this order, and not only did they fail to deliver on their promise, but they also ruined what was supposed to be a special day for my Mom. She was looking forward to her gift, and now I have to explain why nothing arrived. It’s embarrassing and heartbreaking.

NetFlorist, you had one job. ONE JOB. And you couldn’t even manage that. Your lack of organisation, communication, and basic customer care is appalling. I will never recommend your service to anyone, and I’ll be sure to share this awful experience far and wide. Save yourself the stress and disappointment - avoid NetFlorist at all costs.

0/10. A complete waste of time and money.

I am demanding a full refund as the flowers were not delivered as promised, and Valentine’s Day is effectively over. If I do not receive a response regarding my refund request within the next 24 hours, I will have no choice but to escalate this matter. This includes contacting the consumer ombudsman and seeking legal assistance through my attorney.