ABOUT TO TAKE LEGAL ACTION AGAINST NETFLORIST FOR THEFT!!!!

I placed my Valentine's day order online with Netflorist on the 12th of February. I paid using my Thank U card, a total of R430.00. However, once order was placed and the website confirmed order was successful I received no receipt or order number to track. I called in and they advised that they were experience high quantity and I should just give it time to reflect. I followed up the next day, still no order number or receipt. My online profile showed no order either. I called in and they then advised that they could not pick up any order made and I am to get POP from Edgars. Edgars have confirmed that payment went off on their side and they will be investigating the matter. I have received a reference from Edgars proving the payment and have forwarded to Netflorist and still nothing. It is a week later and nobody gets back to me. I have to constantly follow up and keep getting told the same story of no order found. I will be taking legal action against Netflorist as this is theft.

No goods received but money taken!!!