A Ruined Birthday

I placed an Order via the mobile app at 11:30 this morning for delivery today. I paid via EFT and emailed proof to the email address given. No confirmation was received so at 11:38 I called the Netflorist number and spoke to an Agent and confirmed with her that she had received the order and proof of payment. That was that! I have since followed “track my order” on my App but nothing reflects. At 14:44 I phoned again - no answer. At 14:46 I phoned again and spoke to Rumaanah. She advised no proof of payment received despite having received confirmation at 11:38 this morning that pop was received. I then asked for her email address so that I could send it again. The email was sent a second time to Rumaanah. She then advised that my order would not be delivered today. I told her this was unacceptable as it is a Birthday gift and what was the point of receiving the gift the following day. She then asked for the number I phoned from earlier so she could track the call. After waiting 30 minutes on the phone she came back apologizing for the hundredth time that she could not track the call! How convenient? I order regularly from Netflorist but this will be my last. I was then offered a R150 gift voucher as a consolation while my order sits waiting to only go out tomorrow due to *********** staff!! You really know how to ruin a persons birthday. Thanks for nothing Netflorist.