A disappointing experience with Netflorist

I placed an order with Netflorist to be delivered for someone’s birthday on the earliest available date, December 9th. Unfortunately, the delivery never arrived on the scheduled day. The recipient was informed of a delay and was told delivery would be possible on December 10th, but I was not made aware of this change.

On December 10th, the recipient had to leave for a holiday and could no longer receive the delivery at the original address. They contacted Netflorist that morning to reschedule delivery for December 11th at their vacation destination. Netflorist customer service acknowledged and confirmed this change. However, on December 11th, no delivery occurred, and I was informed that it would only be delivered on December 13th.

Today, December 13th, I received yet another message stating that delivery can only be made on December 17th. This series of delays has been extremely frustrating. I was assured on December 10th that delivery would occur that same day, yet it was only on December 11th that I was told this hadn’t happened. The lack of communication and repeated failures to deliver as promised have made this experience incredibly disappointing.

The recipient’s birthday has long passed, and I am concerned about the condition of the chocolates and other items after being exposed to heat and repeated transit. This has been a disheartening experience, and I cannot recommend Netflorist based on this encounter.