A delivery gone awry. Bitterly disappointed

I don't complain much but this episode with Netflorist has really irked me. I placed an order for delivery on the 24th of July. It was not delivered. On the 25th I received a message to say the gift was delivered. The person who accepted the item was not known to me so I contacted the intended recipient. She was not even contacted to come and collect the gift. The delivery person had handed the gift over without any verification of credentials to a complete stranger!!! (Let me not get started on that individual). After my complaint she was called by netflorist to confirm these events. That was the first call she received of the delivery.

After I brought this to their attention a second delivery was scheduled. Relief? Not so much...My friend then informed me that she was called after 8PM to come and collect the item. It boggles my mind that they thought that was okay in the circumstances of this country. This morning I received a message saying the order was cancelled. That was not an action from my side so I assume they took my friend's safety concern as grounds of non-acceptance. I am so disappointed by this service. Even if the delivery company may be 3rd party Netflorist must ensure that they operate in a manner befitting a reputable, level headed business.

I have requested a refund but based on recent experience even a non automated reply may be a far stretch.