A delivery disaster

I am highly disappointed in Netflorist. I paid for an order on 30 June 2020 for delivery on the 24 July 2020. It is a gift I chose the date specifically to the occasion. The most expensive item on the order list has NOT been delivered it is the 28 JULY! I called on the 24 July to enquire I was told that I would have to wait for Monday 27 July. I called back on Monday morning and was assured it would be delivered. I called back on that same afternoon and was then told a mistake was made and that the delivery will definitely happen on Tuesday 28 July. Once again I call on Tuesday morning I am told everything is in order. I call again on that same Tuesday afternoon and told it should be delivered up to 7pm. It is now 7pm on this fateful Tuesday and still NOTHING! Each time I call, i get told the same story to no avail and I find myself calling back everyday chasing on this item that I have PAID R1000 for a MONTH in advance.This will be the last time I ever use Netflorist’s services and I will definitely NOT encourage anyone else to use them either.