A business chasing profit and doesn't care about their customer experience

Pointless even using this channel to complain as they not a business that responds and makes complete sense why their ratings is 1.83

They are so desperate to make money that they have lost every hope of actually having any customer experience considerations; - you can send multiple gifts to the same location but forced to pay discounted delivery fee of R34 instead of the R89 but you still get charged for every single gift for the same address..How pathetic. - if you make a mistake and want to change your order-systems wont allow an override, how convenient for the business clearly scared customers will change their minds and they will lose revenue never-mind the horrible customer experience