*** Complaint NetFlorist

Placed birthday order for my sister 28 Jan for delivery 31 Jan. Was told on 31 Jan that RIM would only deliver 2 Feb due to some error. They called my sister to ask where she lives in PRETORIA spoiling he surprise - my order was clearly in Port Elizabeth. No delivery no refund ever took place and I am left with egg on my face. Poor feedback and attitude from the company. It is now longer than 10 days. Your staff are badly spoken - they are not empowered and service is lacking! The message on your call center line by the guy speaking in slang is hardly audible and one can not make out what option to press due to poor pronunciation. Very bad. I need my refund and a reason for this poor poor service - we use your service to guarantee a a special occasion and yet it is not your core focus to deliver. the website is easy but once you make payment for your order it feels you re left to your own devices and no faith if your order will actually happen every time