9 Days Late and Still Waiting: Completely Unacceptable Service from NetFlorist

Absolutely unacceptable service from NetFlorist.

I placed an order on 12 Feb 2026 for Valentine’s Day delivery (14 Feb). The delivery was missed and moved to 17 Feb due to “internal issues”. I confirmed availability and stayed home all day — nothing arrived.

Then I was told it would be delivered on the 18th. Nothing. Then again on the 19th. Still nothing. Today is the 20th and I’m still waiting, with the latest update being that it will only maybe arrive on Monday, 23 Feb — more than a week late.

After multiple chats, calls, and generic automated replies, I was finally told the real reason: the package was sent to the wrong hub (Durban) and now needs to be returned to Johannesburg and rerouted to Cape Town. For days I was told “today” or “urgent”, when in reality the parcel was in the wrong city.

What makes this worse is that support keeps sending scripted apologies with no real action or follow-through. Even when I asked for the complaints department, I was told to send it to a generic orders@ email address — so complaints are treated like normal queries.

This wasn’t just inconvenient — it ruined a family moment and caused real disappointment at home. You should not offer guaranteed delivery dates for special occasions if you cannot meet them, and you shouldn’t hide behind automated responses instead of fixing the problem.

Completely unreliable. I would not recommend NetFlorist to anyone who needs something delivered on time.