8 hours for a same day delivery??

I ordered a gift on 28 October (9:26AM), for same day delivery to a BUSINESS address. I repeatedly emphasised to NetFlorist that the gift needed to be delivered b 3.30pm as the recipient would no longer be available thereafter and hence, no one to collect the gift.

I followed up at 2.30PM and was told that the driver is in the area of delivery. I followed up again at 4.36PM and was told that my delivery was the next stop (still in the same area).

At 6:13PM, the gift has still not been delivered. So, who the **** is going to receive the order AFTER business hours?? How is it possible that it takes 8 hours to deliver within JHB??

NetFlorist staff have been less than helpful by providing template responses each time I follow up. Why has the driver NOT ONCE called me to keep me updated with this obvious delay??

Coming from someone who runs his own successful online gift store, NetFlorist has grown too big to manage itself. Customer Lost.