7hours solution to a complex issue

Sunday is my mom's birthday. I'm currently working and living in South Korea and can only send my mom gifts through services like Netflorist (it's honestly cheaper than buying a gift here and posting it).<br> <br> I bought my mom a personalized robe. Her name was supposed to be embroidered on the robe. The wrong embroidery was done. So the gift was ruined....or so I thought. One quick call to Phelo...who answered the call so friendly and courteous. The wrong robe was picked up a few hours later...ahead of schedule. ..it was supposed to be 3days later...which I was fine with. My mom is blown away with the service as well. Phelo kept emailing me, keeping me in the loop.She also copied my mom in the emails, as I requested. <br> <br> She absolutely made my day and she is the reason why I will keep on using Netflorist for years to come! What an absolute asset she is to the company. I hope she gets a huge raise or incentive. <br> <br> Thanks Phelo, you are an inspiration to the service industry. Netflorist take note of this shining star right under your nose!<br> <br> Kindest Regards<br> Nicolene van der Linde