6 days after I placed my order the flowers still have not been delivered and I've received NO feedback

<p>I placed an order early morning on the 6th October for flowers to be sent to my mother in the UK on the 7th - birthday and just had an operation, the money came off my credit card, I received an order confirmation email so all good! NOT! My mum never received the flowers, I have emailed the orders department twice to find out what is happening and have heard nothing back. Disgusting service, I'm very disappointed.</p>