4 days wait for delivery

I ordered and paid for flowers and a gift from Netflorist on saturday morning 29th of August 2015 around 11am. I was told that the delivery would take place on the same day but time could not be guaranteed. The flowers were ment to be delivered at Brits Mediclinic for a friend of mine who just gave birth to a baby girl. <br> Fast forward to Monday mid day I get a calling from Natasha saying flowers won't delivered cause the recipient has been discharged. I immediately called the recipient to found out where she was at, it turned out that she was still in her hospital bed waiting for to be discharged later that day. I informed Natasha but was told the courier guy had left. I asked net florist to make delivery arragements directly with the recipient, however Netflorist said they dont deliver to the area that the recipient lives.<br> 96 hours after ordering, the flowers and gift were delivered to a filling station in Brits for our own collection 20km away from where the recipient lives!<br> I am totaly shocked a the lack of urgency and professionalism. Why am I paying a premium for flowers and a gift which I must arrange for pick up at a fiiling station?